FAQ's - pamlpé

Frequently Asked Questions

I did not receive my order confirmation email. Can you resend it to me?

An order confirmation email is system generated and automatically sent out once your order is approved. If you did not receive your email, please contact customer service in our official Instagram account @palmpe.official and they will forward a copy to your confirmed email address.

I was unsuccessful placing an order on your site because the payment was declined for the transaction. Why was my order declined?

To resolve a declined payment, you'll need to figure out why the payment was declined. Usually, this involves contacting your bank o fix the issue. Talk to your bank to allow these type of transactions. then retry he payment. We understand you have a funds but you need to call the bank so they will approve the transaction.

If I am not able to correctly enter in my discount code when placing my order, can you apply it for me?

If for some reason you were unsuccessful in applying your discount code, we will be happy to help you. Your account will be credited within the given days, with the price difference included, just kindly DM us into our Instagram account @palmpe.official.

 

For the other matters that are not mentioned into our FAQs. Please kindly DM us into our Instagram account @palmpe.official and we will help through that.

 


 

 

 

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